Services

Housing Office personnel are on hand to help make your stay in the faculty housing apartments a pleasant one. You are always welcome to walk in during office hours or seek advice via phone and e-mail. Please note that the level of English spoken by the Housing Office staff is sufficient for basic communication; however, the help of a native speaker of Turkish might be needed for solving complicated issues.

Housing Office services include the following:

Garbage collection: Your garbage will be collected two times a day, at 9:30 a.m. and 4:00 p.m. on weekdays, and at 9:30 a.m. and 3:30 p.m., on weekends and holidays. Place your garbage in front of your door in a plastic bag at the stated hours. Do not put sharp objects or liquids into the bags. Also, please try to prepare separate bags for recyclable items, such as glass, plastic, paper and metal and put them in recycle bins located close to your building.

Maintenance and repair: All maintenance and repair requests are to be made to the Housing Office. Please do not try to handle any maintenance work on your own; instead, call the Housing Office for help. Someone should be present in the apartment during repair work; however, if the problem needs to be fixed immediately, you can also give permission (in writing or by phone) to the Housing Office staff so that work can begin while you are out. Maintenance is free of charge but the cost of repairing or replacing of damaged items will be billed to you. Please do not make direct payments to the University personnel who do maintenance work (carpentry, plumbing, cabinet repairs, light bulb changes, etc.) in your residence. All maintenance charges will be included in your monthly bill prepared by the Housing Office.

Maintenance regulations: Residents are cautioned not to make any modifications (structural, electrical, etc.) or attempt any remodeling of their residence without consulting the Housing Office manager. If you think that your apartment needs improvements, such as repainting or new carpeting, flooring, furniture, kitchen cupboards, bathroom tiles, electrical appliances or curtains, please contact the Housing Office, as they can arrange for the provision of such items and services, with the University contributing 50 percent of the total cost. Please note the Housing Office will make the final decision regarding the quality of the new/replacement item according to certain standards. Also note that all repair and replacement costs up to 300 TL are paid by the resident; the Housing Office does not contribute to covering expenses of 300 TL or less.

Laundry Rooms: Some of the faculty housing buildings have conveniently located laundry facilities available free of charge. Please inform Housing Office personnel if you have any problems with the appliances.

Laundry Room Regulations:
1. Please do not leave your clothes or other personal belongings unattended.
2. Please choose the right laundry program for your clothes.
3. Please use the correct amount of detergent and do not overload the machines; too much detergent or overloading damages the fabric and causes the machines to malfunction.
4. Please do not wash bedding or any other items used by pets in washing machines shared with other residents.
5. Please remove any lint from the drier after each use.
6. Please keep the laundry room clean and do not use it as a storage place for your personal items.
7. Please use the dryers located in the building that you are residing in.

Drinking water: Bottled water is delivered on Tuesday mornings to Main Campus and buildings 79-80, Thursday mornings to Buildings 101-107 and Friday mornings to East Campus. Containers and payment should be placed in front of your apartment door before 8:00 a.m. At the time of publication, a 19-litre bottle of water cost 13 TL. To order bottled water at times other than those stated above (except Sundays), you can call 0535 545 3096. Note that you can always order drinking water from companies other than the one that provides the delivery service described above; there may be a difference in the price.

Note: At the time of publication, the deposit on the first bottle and the water pump cost 50 TL.

Mail: Mail is delivered to your mailbox every day between 4:00 p.m. and 5:00 p.m.

Bottled gas (for cooking): Requests for the replacement of bottled gas should be made to the Housing Office during office hours at 266 4388 or ext. 1400 or 1551.

Please note that the personnel on duty at these times do not speak English. At the time of publication, a bottle of gas cost 125 TL. A bottle of gas generally lasts from two to four months, depending on the amount of cooking you do.

Note that as the bottled gas used in the faculty housing kitchens comes from an off-campus gas company, you should make your payment in cash on the day that your new bottle of gas is delivered. Also, in the case that Housing staff detects a problem with the hose or hood of the gas bottle and suggests that it be replaced, for your own safety please consider having this done; again, payment should be made in cash on the day of the replacement.

RECYCLING
Bilkent University is encouraging all students and staff members to use the recycling bins and waste battery bins that are placed around campus. These offer the opportunity to properly dispose of used batteries, and to recycle plastics, aluminum cans, glass bottles, paper and other items.

Recycling Bin Locations: Near Dormitories 64, 77, 90 and 91; Main Campus Housing entrance and near faculty housing apartment 49; Middle Campus near Building 103; East Campus near K Block; and Tower Buildings, near 79 and 80.

Waste Battery Bin Locations: Dormitory entrances, EA Building entrance, B Building entrance, East and Main Campus Housing Offices, Middle Campus Building 106, FEASS entrance, FADA-FF entrance, and the Dean of Students building entrance.

INTERNET CONNECTIONS in UNIVERSITY HOUSING
All faculty apartments are wired for high-speed network connections. Dynamic IP addresses are used in all apartments and the Computer Center requires a pre-configured WIFI-Wired router to be used as well. The routers are provided by the Housing Office. In case you have difficulty accessing the network in your apartment, please contact either the Bilkent Computer Center (hotline@bilkent.edu.tr) or the Housing Office.

– TELEPHONE AND SATELLITE/CABLE TV SERVICE
Telephone: University extension telephones can be connected in apartments upon request. To arrange for full-service local, national and international telephone service in your apartment, you should contact your department. Please note that you can have telephone charges deducted from your salary if your phone is connected for outside calls through the Bilkent Computer Center.

You can also have a private phone line in your apartment. In order to have a private phone line connected, please follow this procedure:
1. To subscribe and learn more detailed information about Türk Telekom’s products and services, please visit their website at turktelekom.com.tr.
2. You can pay your phone bill at the banks listed on the invoice or at Türk Telekom offices. For your convenience, you might want to choose the automatic payment option, with the amount drawn directly from your bank account.
3. If you have any problems, call 121. Please note that most personnel do not speak English. You are advised to make these calls with the help of a native speaker.
4. To have your line disconnected, please contact the same office with the documents listed above. If you would like someone else to request that your phone line be disconnected, notarized authorization is needed.

Local and Long-Distance Calls:
For local calls: Dial the seven-digit number. Please note that if you have a phone number starting with ‘290’ you should dial ‘9’ if you are making a call to a number that does not start with ‘290.’ (However, to call within the University, you do not have to dial ‘290’ but only the last four digits of the number.)
For long distance calls within Turkey: Dial the area code and then the seven-digit number.
For international calls: Dial 00 + country code + area code + number.
Special Note: If you have a phone number starting with ‘290’, please remember to add ‘#’ to a 4-digit extension number in order to minimize the waiting time after dialing( xxxx#).

Satellite/Cable TV Connections

Digiturk Satellite Connection:

1. To subscribe to Digiturk, call 397 2424 and state that you would like to have a Digiturk connection in your apartment. You will be asked to give your name and contact information. Most representatives speak English.
2. Digiturk personnel will then come to install the satellite dish. Please ask the technician to consult with the Housing Office regarding placement of the dish. Note that those who reside in Buildings 2, 4, 12, 21, 22, 25, 79, 80, 101-105 are not allowed to have any individual satellite dishes or antennas installed on the exterior walls or balconies due to the centralized satellite system that has recently been installed on the roofs of these buildings. Please check with DIGITURK beIN to learn what kind of receiver you will need for your connection.
3. The installation fee (depending on the package of your choice) is to be paid on the day your connection is activated.
4. Please make sure that you have signed a contract with Digiturk accepting the terms of use.
5. You can make your regular monthly payments to any bank or PTT Offices. You can also ask your bank about automatic payment options, if that would be more convenient for you.
6. In case of problems, call 397 2424.
7. There are several packages to choose from, with varying prices. You can learn more details about the packages available at www.digiturk.com.tr
8. To have your service disconnected, please call 397 2424 or 0212 473 7373 and state that you would like to cancel your contract.
9. Please be sure to return any equipment provided by Digiturk after cancellation.

D-Smart Satellite Connection:

1. Similar to Digiturk, there are several packages to choose from, with varying prices. For further information on subscription details and packages please check www.dsmart.com.tr. Note that the fee is to be paid on the day your connection is installed.
2. D-Smart personnel will then come to install the satellite dish. Please ask the technician to consult with the Housing Office regarding placement of the dish. Note that those who reside in Buildings 2, 4, 12, 21, 22, 25, 79, 80, 101-105 are not allowed to have individual satellite dishes or antennas installed on the exterior walls or balconies due to the centralized satellite system that has recently been installed on the roofs of these buildings. Please check with D-Smart to find out what kind of receiver you will need for your connection.
3. If you choose to pay on a monthly basis, you can make your regular payments at any bank or arrange with your bank for automatic payment.
4. In case of problems, call 240 7167 or 0850 266 0266
5. To have your service disconnected, please call 240 7167 or 0850 266 0266, and have a native speaker make your cancelation request.
6. Please be sure to return any equipment provided by D-Smart after cancellation.

Cable TV Connection: Residents who live in buildings 1 – 46 can obtain a cable TV connection and the cost is determined depending on the individually purchased package plan.

1. To subscribe, please call 0850 8880126 or make an online application request at www.kablonetburada.com/online-basvuru/. Please note that most personnel do not speak English. You are advised to make these calls with the help of a native speaker.
2. You may be asked to bring your passport (original and one copy) and residence permit (original and one copy) with you to finalize the connection process in your residency.
3. To have your line disconnected, please call 126 or 0850 8880126 to initiate the cancelation procedure. If you would like someone else to request that your cable service be disconnected, notarized authorization is needed.